Cash Wallet FAQs

Cash Wallet FAQs2020-12-29T15:41:50+00:00
What is Cash Wallet?2020-12-28T18:20:02+00:00

Cash Wallet is an optional feature of the Mastercard Multi-Card that allows you to load one-time funds to a cardholder’s balance. This feature is handy for travel and purchasing programs to pay travel per diems or reimburse cardholders’ expenses.

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Can I load any amount to a cardholder’s Cash Wallet?2020-12-28T18:33:38+00:00

No, the load amount available is subject to the credit limit for your account.

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How does the direct deposit work?2020-12-28T18:31:46+00:00

Only automatic direct deposits can be used with Cash Wallet. Cardholders must request their manager to set up their bank account for automatic direct deposit in iConnectData (https://w6.iconnectdata.com/Login > Manage > eCash > Direct Deposit Information List > Add Employee/Account Record).

Note: Cash Wallet does not permit manual direct deposits via the Cardholder Services phone system.

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Which ATMs are covered?2020-12-29T14:12:44+00:00

Cash Wallet withdrawals can be made from all ATMs within the Mastercard Cirrus network.

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Can I set up limits on a cardholder’s Cash Wallet withdrawals?2020-12-29T14:12:22+00:00

No, once funds are loaded, the cardholder can withdraw any amount up to the full loaded balance in their Cash Wallet. Withdrawals will be subject to any limits applicable at the specific ATM location.

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Can I remove unused funds from the Cash Wallet?2020-12-29T14:24:02+00:00

Yes, a card program administrator can subtract funds from a cardholder’s Cash Wallet. You can do this through iConnectData (ICD) using the standard process for subtracting an eCash load: https://w6.iconnectdata.com/Login/init > Manage > eCash > Load Money > choose Subtract for the specified amount.

Because of billing, Cash Wallet at the time funds are withdrawn from the card, a subtraction from the unused balance will not appear as a credit on your account.

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What are the restrictions on Cash Wallet?2020-12-29T14:06:21+00:00

Cash Wallet is a credit product and cannot be used with prepaid accounts. Cash Wallet does not allow MAESTRO POS debits, manual direct deposits, or Comchek drafts.

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How can I activate the Cash Wallet feature?2020-12-29T14:03:48+00:00

Mastercard customers can contact their sales representative at the number on the card’s back to activate this feature for their account.

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Is Cash Wallet available for non-US-issued cards?2020-12-29T14:03:21+00:00

No, at this time, Cash Wallet is only available for US-issued cards. If you have additional questions about Cash Wallet or any other feature of the Mastercard Multi-Card, contact a representative by calling the number on the back of your card.

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